GOT QUESTIONS?WE'VE GOT ANSWERS!
Getting Started & Store Setup
Your store will be live in 7 business days once we have your brand assets (logo, name, colors, etc.). The countdown starts as soon as we get those, not from the first conversation.
No — we use Print on Demand (POD). That means products are only printed and shipped after a customer places an order. You don’t have to pre-order, store, or ship anything. Standard delivery times are about one week to the customer’s door, including production.
We’ve got you covered. Our team designs your merch by hand, using Photoshop and advanced tools (including AI when needed). All designs are created for your brand only and are fully owned by you.
Yes. If you already have a Shopify store, we can redesign and upgrade it. If you don’t, we’ll build a new store under your name and accounts. Everything stays in your control — you create the accounts, the store is in your name, and all sensitive info is hidden from us. We only ever have developer access (for setup). In some Premium plans we may request extended access, but again, you’re always in control of permissions.
Pricing & Payments
Every client is unique. Your costs depend on your brand's scale, the level of design, and the growth plan you choose. That's why we offer a 100% free custom quote — we'll even show you sample merch designs upfront. Apply for a Free Quote.
In our Pro and Premium tiers, we manage marketing and promotions in exchange for a performance-based commission. For example:
- Email & SMS campaigns → 10% of sales attributed.
- On-site promos & campaigns → 10% of sales attributed.
You never pay for a poor outcome — only for results we help produce.
You do. Everything is in your name: Shopify plan, Printify fees, and any apps you approve. We never touch your money. Payments and payouts flow directly through your accounts. Our commission, if applicable, is invoiced separately and only for services we actually provide.
After Launch
Starter Plan → You take full control of your store, and we hand off guides to help you manage everything from adding products to running promos.
Pro Plan → We stay involved with email, SMS, and on-site promotions. Our fee is base + commission, so we’re incentivized to help you grow.
Premium Plan → A deeper partnership: growth strategy, seasonal launches, scaling. Same deal — if you decide to stop a service, you’re not locked into a long contract.
Yes. We’ll give you guides and tips on how to expand your merch line. You’ll know exactly how integrations work, so you’re never stuck waiting on us.
Ownership & Control
Yes — 100%. The store is in your name, under your EIN or business info. All designs we create are yours, and we don’t claim ownership. You can switch agencies or take full control whenever you want.
Yes, but it’s simple. It protects your private information, ensures you receive the service you’re paying for, and ensures we receive the agreed-upon payment. For Pro and Premium plans, commission is only tied to services we’re actively running for you.
- Starter Plan → you’re free from day one.
- Pro & Premium → you can end additional services at any time, and once they stop, so do commission payments. No long-term lock-in.
Quality & Fulfillment
Printify, the POD platform we use, offers hundreds of product options — from entry-level tees to premium hoodies and accessories. Quality depends on which products you choose, but everything we recommend is tested and trusted by established brands.
Typically 5–7 business days from order to customer’s door, including production. Times may vary depending on location and product, but Printify has 24/7 support to help resolve customer-specific issues.
That’s up to you as the store owner. POD providers like Printify handle production defects (misprints, damaged items), but you control your own store’s return policy. We’ll help you set up clear policies inside Shopify during setup.